Privacy Policy

 1. About This Policy

Cyan Bar & Lounge (ABN 74 841 276 234) (‘we’, ‘us’, ‘our’) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with us – including through our website, forms, enquiries and events.

2. What Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number)
• Event or function enquiry details (dates, guest numbers, preferences)
• Artist or entertainer details submitted via booking forms
• Payment information (processed securely via third-party providers)
• Open mic night registrations (name, act type, performance preferences)
• Website usage data (IP address, browser type, pages visited — collected via cookies)
• Any other information you voluntarily provide to us 3.

How We Collect Information

We collect personal information:

• Directly from you – when you complete a website form, send us an enquiry, register for an event or contact us by phone or email
• Automatically – through cookies and analytics tools when you use our website
• From third parties – where permitted, such as social media platforms or event ticketing tools

4. Why We Collect It

We use your personal information to:

• Respond to function, event or entertainment enquiries
• Process bookings and confirmations
• Send event updates, reminders and communications you have requested
• Promote upcoming events (where you have opted in) Improve our website and services
• Meet our legal obligations

5. Who We Share It With

We do not sell your personal information. We may share it with:

• Staff and management at Cyan Bar & Lounge who need it to fulfil your booking or enquiry
• Third-party tools and platforms (e.g. email marketing, booking software, payment processors) – only to the extent necessary
• Authorities where required by law

Any third parties we work with are required to handle your information in accordance with applicable privacy laws.

6. Marketing Communications

If you provide your email address, we may contact you about upcoming events and offers at Cyan Bar & Lounge. You can opt out at any time by clicking ‘unsubscribe’ in any email or contacting us directly. We will not send you marketing communications without a lawful basis to do so.

7. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings. By continuing to use our website, you consent to the use of cookies in accordance with this policy.

8. Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. Your information may be stored electronically using secure third-party platforms. We retain your information for as long as necessary to fulfil the purpose it was collected for, or as required by law.

9. Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

10. Complaints

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, you may make a complaint by contacting us directly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date.